UX design
fromMedium
1 day agoThe deceptive nature of today's AI conversation design and how to fix it
Conversation design for non-human participants may be outdated and inefficient, raising questions about its effectiveness in user interactions.
Something I've been noticing a lot lately is that the confidence of AI chatbots is getting in the way of the communication between human and machine. Chatbots spit out false information with such confidence that it conveys the idea that the information is true, even though the chatbot has little to no evidence for it - yet that fact is never communicated.