#uptime

#uptime

In the fintech industry we can link latency directly to profit and money. If I have lower latency than the competition, I can get to the better deals, I can make the better deals.

For years, reliability discussions have focused on uptime and whether a service met its internal SLO. However, as systems become more distributed, reliant on complex internet stacks, and integrated with AI, this binary perspective is no longer sufficient. Reliability now encompasses digital experience, speed, and business impact. For the second year in a row, The SRE Report highlights this shift.

A North American manufacturer spent most of 2024 and early 2025 doing what many innovative enterprises did: aggressively standardizing on the public cloud by using data lakes, analytics, CI/CD, and even a good chunk of ERP integration. The board liked the narrative because it sounded like simplification, and simplification sounded like savings. Then generative AI arrived, not as a lab toy but as a mandate. "Put copilots everywhere," leadership said. "Start with maintenance, then procurement, then the call center, then engineering change orders."

For any IT department, these four words are the beginning of a familiar, often frustrating, journey. In our modern world, where business success is built on distributed applications and hybrid cloud architectures, the network is the circulatory system. When it fails, everything grinds to a halt. Yet, despite its critical importance, it often remains a black box-a source of blame that is difficult to prove or disprove.

It was the time of Novell networks, RG58 cables, and bulky tower PCs. It was also a time before the telemarketer's IT department employed specialists. Carter and his two colleagues - boss Mike and part-time student Stefan - therefore handled tasks ranging from programming to support, and everything in between.

When ChatGPT launched in late 2022, I watched something remarkable happen. Within two months, it hit 100 million users, a growth rate that sent shockwaves through Silicon Valley. Today, it has over 800 million weekly active users. That launch sparked an explosion in AI development that has fundamentally changed how we build and operate the infrastructure powering our digital world.

Manual database deployment means longer release times. Database specialists have to spend several working days prior to release writing and testing scripts which in itself leads to prolonged deployment cycles and less time for testing. As a result, applications are not released on time and customers are not receiving the latest updates and bug fixes. Manual work inevitably results in errors, which cause problems and bottlenecks.

An observability control plane isn't just a dashboard. It's the operational authority system. It defines alert rules, routing, ownership, escalation policy, and notification endpoints. When that layer is wrong, the impact is immediate. The wrong team gets paged. The right team never hears about the incident. Your service level indicators look clean while production burns.

The Harness Resilience Testing platform extends the scope of the tests provided to include application load and disaster recovery (DR) testing tools that will enable DevOps teams to further streamline workflows.

The main advantage of going the Multi-Cloud way is that organizations can "put their eggs in different baskets" and be more versatile in their approach to how they do things. For example, they can mix it up and opt for a cloud-based Platform-as-a-Service (PaaS) solution when it comes to the database, while going the Software-as-a-Service (SaaS) route for their application endeavors.

When I manage infrastructure for major events (whether it is the Olympics, a Premier League match or a season finale) I am dealing with a "thundering herd" problem that few systems ever face. Millions of users log in, browse and hit "play" within the same three-minute window. But this challenge isn't unique to media. It is the same nightmare that keeps e-commerce CTOs awake before Black Friday or financial systems architects up during a market crash. The fundamental problem is always the same: How do you survive when demand exceeds capacity by an order of magnitude?

Support for distributed systems. Check how well the tool handles microservices, serverless, and Kubernetes. Can you follow a request across services, queues, and third-party APIs? Does it understand pods, nodes, clusters, and autoscaling events, or does it treat everything like a static host? Correlation across metrics, logs, and traces. In an incident, you shouldn't be copying IDs between tools. Look for the ability to pivot directly from a slow trace to relevant logs,