#incident-management

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Unlocking AWS Console: Diagnosing Errors with Amazon Q Developer | Amazon Web Services

Amazon Q Developer streamlines error diagnosis in AWS, enhancing incident management by reducing resolution time and simplifying troubleshooting processes.

Navigating System Failures: Best Practices for Incident Management and Rapid Recovery in 2025 - DevOps.com

System failures are inevitable; robust incident management and preparation are essential to minimize downtime and mitigate impacts on businesses.

The open-source tools that could disrupt the entire IT incident management market

Open-source incident management tools are challenging established commercial solutions like PagerDuty.
The number of incident response tool vendors has significantly increased recently.
#wildfire

Update: Nearly fully contained: Horseshoe Fire in Inyo County still at 98%

Effective firefighting has contained 98% of the Horseshoe Fire, which burned over 4,500 acres since its start on October 30.

Update: 23,526 acres burned in Orange, Riverside County by Airport Fire, still 95% contained

The Airport Fire in California has burned 23,526 acres; it is 95% contained after 18 days of firefighting efforts.

Update: 86 Fire in Riverside County now brought under 100% containment

Containment indicates control over a wildfire's perimeter, but the fire may still burn within.

Update: Nearly fully contained: Horseshoe Fire in Inyo County still at 98%

Effective firefighting has contained 98% of the Horseshoe Fire, which burned over 4,500 acres since its start on October 30.

Update: 23,526 acres burned in Orange, Riverside County by Airport Fire, still 95% contained

The Airport Fire in California has burned 23,526 acres; it is 95% contained after 18 days of firefighting efforts.

Update: 86 Fire in Riverside County now brought under 100% containment

Containment indicates control over a wildfire's perimeter, but the fire may still burn within.
morewildfire
#cybersecurity

If you want security, start with secure products

Organizations need secure products instead of more security tools; fewer tools can lead to fewer incidents and better overall security.

Hackers take a bite out of Krispy Kreme

Krispy Kreme is facing operational disruptions due to a cyber attack which is expected to significantly impact its business.
The company is working with cybersecurity experts to address the incident and restore online ordering services.

If you want security, start with secure products

Organizations need secure products instead of more security tools; fewer tools can lead to fewer incidents and better overall security.

Hackers take a bite out of Krispy Kreme

Krispy Kreme is facing operational disruptions due to a cyber attack which is expected to significantly impact its business.
The company is working with cybersecurity experts to address the incident and restore online ordering services.
morecybersecurity

Implement auto-remediation using New Relic and Amazon EventBridge

Auto-remediation significantly reduces incident resolution time by automating processes, making it a crucial aspect of modern observability.

Notable physical security trends of 2024

Increased physical security threats in 2024 necessitate better planning and adoption of technology for emergency preparedness and response.

Chaos Engineering: The Key to Building Resilient Systems for Seamless Operations - DevOps.com

Chaos engineering helps organizations proactively identify and address potential system vulnerabilities to enhance reliability and customer trust.

Pacific Grove: Juvenile disarmed, no injuries in school incident

Pacific Grove police safely disarmed a student with an edged weapon at a school, ensuring no injuries occurred and providing mental health support afterwards.

TCSO officers stationed at Central Library - Austin Monitor

Police presence at libraries aims to alleviate staff pressure amidst rising incidents.
The library employs a three-step process to address behavioral issues.

Security Think Tank: Win back lost trust by working smarter | Computer Weekly

IT and security teams must collaborate to ensure security tools do not disrupt IT operations.
#devops

Survey Surfaces Incident Management Gap Between DevOps and ITSM - DevOps.com

Emphasizing DevOps is crucial for enhancing collaboration between development and operations teams.
Organizations need to implement blameless post-mortems to foster a healthy incident management culture.

Empowering Efficient DevOps with AI + Automation - DevOps.com

DevOps teams face challenges in modern IT environments due to increasing complexity, incident noise, and talent shortages. AI-powered ITOps solutions offer intelligent automation for more efficient operations.

Survey Surfaces Incident Management Gap Between DevOps and ITSM - DevOps.com

Emphasizing DevOps is crucial for enhancing collaboration between development and operations teams.
Organizations need to implement blameless post-mortems to foster a healthy incident management culture.

Empowering Efficient DevOps with AI + Automation - DevOps.com

DevOps teams face challenges in modern IT environments due to increasing complexity, incident noise, and talent shortages. AI-powered ITOps solutions offer intelligent automation for more efficient operations.
moredevops

Border Patrol response to Uvalde school shooting marred by breakdowns and poor training, report says

Border Patrol agents lacked effective command and training during the Uvalde school shooting response, leading to chaos and operational failures.

Two incident management startups join forces as FireHydrant nabs Blameless | TechCrunch

FireHydrant enhances its incident management platform with the acquisition of Blameless, improving services for site reliability engineers.

How to Master IT Incident Management | ClickUp

Incident management is crucial for swiftly addressing disruptions and maintaining project effectiveness.

Courtney Nash Discusses Incident Management, Automation, and the VOID Report

Incident management expert Courtney Nash discusses the VOID report and incident learnings.

How DoorDash Ensures Velocity and Reliability through Policy Automation

DoorDash experienced an incident two years ago that caused a drop in order volume.
The incident was traced back to a Terraform pull request that caused resource destruction.

AI Set to Transform Incident Management in 2024 - Amazic

One major challenge in incident management is onboarding new members to the team during a crisis.
Generative AI can reduce the onboarding time by enabling new members to use natural language queries to understand the crisis.
from SFGATE
5 months ago

Salesforce reports multiple 'ongoing' incidents amid global Microsoft outage

Salesforce faced issues due to Microsoft outage, managed incidents effectively.
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