"For years, reliability discussions have focused on uptime and whether a service met its internal SLO. However, as systems become more distributed, reliant on complex internet stacks, and integrated with AI, this binary perspective is no longer sufficient. Reliability now encompasses digital experience, speed, and business impact. For the second year in a row, The SRE Report highlights this shift."
"According to the report, "Speed is now one of reliability's clearest trust signals." AI accelerates this transition. AI-driven features, agentic workflows, and LLM-based applications introduce new latency paths and probabilistic behaviors. A component may be "up," but the system may still provide a degraded or unexpected experience to your users. In this context, uptime metrics may produce data, but they do not produce insight."
Reliability focus has shifted from binary uptime and internal SLOs to include digital experience, speed, and business impact. Slow performance is now perceived by users as equally disruptive as downtime and directly undermines conversions, retention, and trust. Resilience means maintaining acceptable user experience under real-world conditions such as high load, congestion, and third-party failures. AI-driven features and LLM-based applications add new latency paths and probabilistic behaviors, making components that are technically "up" still capable of delivering degraded or unexpected experiences. Legacy monitoring that measures availability without mapping signals to user outcomes fails to produce actionable insight.
#experience-driven-reliability #performance--latency #ai-driven-systems #monitoring-and-observability
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