Crisara realized he wasn't just selling parts or labor. He was in the business of trust, confidence and peace of mind. Once he owned his mistakes, Crisara spent decades learning how to fix them - not just for himself, but for thousands of other service providers across the country.
There isn't really an industry standard when it comes to writing down orders versus memorizing them. Either way, servers need to track not only every order but the table and seat numbers as well.