The article discusses 28 particularly egregious customer encounters experienced by service workers, showcasing behaviors that range from aggressive demands to violent threats. These stories underline a troubling reality for many in the service industry, where customers wield their perceived entitlement as a weapon against employees. In one instance, a woman angrily demanded immediate care for her dog, disregarding other critical patients. Another account tells of a customer making threats after being offered a Christmas discount. Overall, these experiences reveal a disturbing disregard for the challenges faced by service industry workers.
'I'm a vet tech and we were treating a dog who had been hit by a car. A woman came barreling in with her small dog, screaming that she'd kill us all if we didn't drop everything, let the current patient bleed out, and immediately treat her dog, who had started limping that afternoon.'
'A woman threatened to stab me after getting her discount. I am a 36-year-old man who works at a discount retail outlet. On Christmas Eve, I was working the register. A woman cut the line to ask me to price-check a heated blanket that was not in its packaging.'
'I called my manager over, and I admit, I was feeling snarky. I said, 'This woman would like a discount because it's Christmas,' and he looked at me and then over to her. She then says, 'I'm a really good customer. I just bought a heater here last week, and I'm in here all the time. Think of all the days I'll be back next year.'
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