The Federal Circuit panel indicated that the district court imposed an unjustifiably high standard on SAP in regard to specifying trial witnesses, though SAP's neutrality claim was upheld.
The integration between SAP Sales Cloud and Gainsight Customer Success seeks to provide a seamless, continuing customer journey beyond conversion, supporting customer retention and growth. With Gainsight data accessible within the Sales Cloud platform, customer success managers will be able to expand cross-sell and upsell opportunities while sales representatives will be able to incorporate customer satisfaction and product usage insights into subsequent sales cycles.