"Thousands of companies across Europe use SAP's software to run their business, as well as its related maintenance and support services. We are concerned that SAP may have restricted competition in this crucial aftermarket, by making it harder for rivals to compete, leaving European customers with fewer choices and higher costs. This is why we want to have a closer look at SAP's potentially distortive business practices, to make sure that companies that rely on SAP's software can freely choose the maintenance and support services that best fits their business needs."
"SAP believes that its policies and actions are fully in line with competition rules. However, we take the issues raised seriously and are working closely with the Commission to resolve them,"
"As a major European player in a very dynamic global industry, SAP is committed to open competition. We trust the European Commission will aim for a quick and fair conclusion to these proceedings,"
The European Commission launched a formal investigation into SAP's conduct in the aftermarket for maintenance and support services in Europe after a preliminary probe found grounds to examine potential competition distortion. The Commission expressed concern that SAP may have restricted rivals' ability to compete, reducing choices and raising costs for European customers. The inquiry aims to determine whether SAP's policies limit customers' freedom to choose maintenance and support providers. SAP said its maintenance and support policies follow global sector standards, believes they comply with competition rules, is cooperating with the Commission, and does not expect material financial impact.
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