"Traditionally, IT organisations took requirements from business users and coded those requirements into the enterprise software, which was then made available to end users. In general, SAP recommends organisations configure its software, rather than develop bespoke customisations, which not only requires SAP programming skills, but also means the customisations need to be maintained and kept aligned to changes made to the core SAP enterprise software platform. Configuration means the core system remains clean and it is this configurability that is lowering the technical barriers needed to develop useful enhancements to the SAP system."
"This is being accelerated by the integration of artificial intelligence (AI), and in particular generative AI (GenAI) in enterprise software, which has the potential to alter IT's relationship with the business, as Riordan explains: "Some of this technology is now being made available to end users to enable them to code themselves without having to learn to code." In effect, end users can configure the software simply through prompt engineering. "This allows end users to do 'level 1 IT developer work'. It is really, really good for prototyping and from a concept perspective," he says."
Low-code and no-code tooling is changing how organisations manage SAP enterprise software. SAP recommends configuration over bespoke customisations because custom code requires specialised programming skills and ongoing maintenance to remain aligned with core platform updates. Configurability keeps the core system clean and lowers technical barriers for useful enhancements. Integration of artificial intelligence, especially generative AI, is making development capabilities available to end users. End users can configure software via prompt engineering, enabling level-1 developer tasks and rapid prototyping while altering the balance between IT and business responsibilities.
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