"We sometimes forget (that) managing a place like Yellowstone or Rocky Mountain or Yosemite is like running a city. In addition to service and public-facing roles, these skilled Americans perform roles like wastewater management, IT, wildfire prevention, species and ecosystem recovery, and beyond."
"At the Fortune COO Summit, she told me that 2024 is the year of operations at the company, citing several key but wide-ranging priorities in a nod to her COO background, including customer experience, employee development, and growth."