Healthcare
fromwww.amny.com
15 hours agoOp-Ed | Why NYC's New Health Plan Is Failing Its Workforce | amNewYork
New York City's transition to a new health plan has disrupted access to care for many municipal employees and retirees.
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For decades, work was designed around a fiction, that of the 'neutral' worker, an abstract individual assumed to be fully available, consistent, rational, and unaffected by bodily constraints. But this neutrality was never real.
Patients are increasingly selective in choosing their healthcare providers, demanding convenience, transparency, and personalised service at each point of contact. Dental practices understand that a positive patient experience can lead to strong word-of-mouth referrals and favourable online reviews, which directly impact their reputation in the market.
Most people leave doctor visits with prescriptions, but still feel unsure—instructions make sense, but no one asks about their life. In contrast, when a provider knows your name, remembers your story, and explains care in a way that fits you, the experience feels different—and that difference matters.
Because of budget cuts, the Los Angeles County Department of Public Health has ended clinical services at seven of its public health clinic sites. As of Feb. 27, the county is no longer providing services such as vaccinations, sexually transmitted infection testing and treatment, or tuberculosis diagnosis and specialty TB care at the affected locations, according to county officials and a department fact sheet.
In light of the systemic dismantling of America's public health agencies, these moves essentially create a shadow infrastructure to maintain some of what is being lost. While this is a promising development, it does nothing to stop a troubling trend that has been emerging for some time: The country is quickly becoming fragmented along partisan lines when it comes to public health.
When I came into this world and met her, I never really saw her smile. Having a focus in rural areas is really important because sometimes they're scared to go to the dentist. I'm not able to restore my grandmother's smile, but with my patients, I treat them like they're my own family members. Just showing them love and care-having that small interaction-can really change their trajectory.
Between March 2020 and March 2022, over 100 million telemedicine services were delivered to approximately 17 million Australians. The Australian government invested $409 million to make telehealth permanent, whilst the UK announced £600 million for digital health infrastructure in April 2025. Patient adoption is equally impressive: 60% find telemedicine more convenient than in-person appointments, 55% report higher satisfaction with teleconsultations, and 74% of millennials prefer virtual appointments for routine care. These aren't temporary shifts; they represent a fundamental transformation in healthcare delivery.