#customer-complaints

[ follow ]
Fast Company
1 month ago
Cars

Spotify just killed Car Thing with no refunds. Angry customers ask why it can't be open sourced

Spotify discontinues Car Thing, a $90 device for controlling Spotify in cars, recommending users to dispose of it after December 9, 2024. [ more ]
The Drum
2 months ago
Marketing

When a whole latte love goes cold... why Pret might regret its loyalty programme

Customers are upset with Pret's changes to its loyalty program, including price increases and switching to exclusive app-only access. [ more ]
www.independent.co.uk
2 months ago
UK news

Beer festival compared to disastrous Willy Wonka experience as organisers apologise

Customers were disappointed with drinks quality and cost at the Manchester beer festival.
Both the Manchester beer festival and Glasgow's Willy Wonka event faced criticism and had to issue apologies. [ more ]
#tesco
www.independent.co.uk
3 months ago
UK news

Sainsbury's and Tesco hit by technical issue affecting online food deliveries - live

Customers affected by Sainsbury's technical glitch in processing contactless payments
Tesco also faced a technical issue impacting online deliveries [ more ]
www.independent.co.uk
5 months ago
UK news

Tesco customer nightmare' as thousands of orders cancelled at last minute

Tesco customers are facing frustrations and cancellations of online orders.
The cancellations may be due to a technical glitch, similar to one experienced last March. [ more ]
www.independent.co.uk
3 months ago
UK news

Sainsbury's and Tesco hit by technical issue affecting online food deliveries - live

Customers affected by Sainsbury's technical glitch in processing contactless payments
Tesco also faced a technical issue impacting online deliveries [ more ]
www.independent.co.uk
5 months ago
UK news

Tesco customer nightmare' as thousands of orders cancelled at last minute

Tesco customers are facing frustrations and cancellations of online orders.
The cancellations may be due to a technical glitch, similar to one experienced last March. [ more ]
moretesco
New York Post
4 months ago
Digital life

Apple Vision Pro users return $3.5K headsets, say they cause extreme headaches, motion sickness: 'Like a torture session'

Customers are returning the Apple Vision Pro headset due to eye strain, headaches, and motion sickness.
Some customers describe extreme discomfort and even torture-like experiences while wearing the headset. [ more ]
www.theguardian.com
4 months ago
EU data protection

Three apologises after network outages affect 10,000 customers across UK

Three apologizes for service outages affecting more than 10,000 customers
Downdetector reports over 12,000 people experiencing phone service faults [ more ]
#social-media
Blackenterprise
5 months ago
Social media marketing

How To Respond To Negative Customer Feedback On Social Media

Customers expect immediate responses on social media.
Ignoring customer comments can lead to negative consequences for your business. [ more ]
Entrepreneur
5 months ago
Marketing

How to Safeguard Your Business and Brand Reputation in a Crisis | Entrepreneur

Creating a solid brand management plan is crucial to protecting your business's reputation in the digital age.
Social media can be both beneficial and detrimental to your brand, as negative posts can go viral and damage your reputation quickly. [ more ]
Blackenterprise
5 months ago
Social media marketing

How To Respond To Negative Customer Feedback On Social Media

Customers expect immediate responses on social media.
Ignoring customer comments can lead to negative consequences for your business. [ more ]
Entrepreneur
5 months ago
Marketing

How to Safeguard Your Business and Brand Reputation in a Crisis | Entrepreneur

Creating a solid brand management plan is crucial to protecting your business's reputation in the digital age.
Social media can be both beneficial and detrimental to your brand, as negative posts can go viral and damage your reputation quickly. [ more ]
moresocial-media
gcluley6 months ago
The @bookingcom scam story continues, with users (quite rightly) upset at the firm's response

https://t.co/1bd2RhFNIh
BBC News
6 months ago
Privacy professionals

Booking.com users angry at firm's response to hacks

Booking.com users have been falling victim to cyber-criminals who trick them into paying scammers instead of hotels.
The company has faced criticism for failing to stop the fraud and for not adequately protecting its users. [ more ]
#customer complaints
BBC News
6 months ago
Privacy professionals

Booking.com users angry at firm's response to hacks

Booking.com users have been falling victim to cyber-criminals who trick them into paying scammers instead of hotels.
The company has faced criticism for failing to stop the fraud and for not adequately protecting its users. [ more ]
New York Post
6 months ago
Wine

Posh NYC wine shop faces panicked customers who fret their prized vintages are lost or sold

A posh wine store in Chelsea, Chelsea Wine Storage, is facing backlash from customers who are struggling to retrieve their wines from their storage service.
Customers have reported difficulty reaching the store and fear that their wines may be lost or inaccessible. [ more ]
BBC News
6 months ago
Privacy professionals

Booking.com users angry at firm's response to hacks

Booking.com users have been falling victim to cyber-criminals who trick them into paying scammers instead of hotels.
The company has faced criticism for failing to stop the fraud and for not adequately protecting its users. [ more ]
New York Post
6 months ago
Wine

Posh NYC wine shop faces panicked customers who fret their prized vintages are lost or sold

A posh wine store in Chelsea, Chelsea Wine Storage, is facing backlash from customers who are struggling to retrieve their wines from their storage service.
Customers have reported difficulty reaching the store and fear that their wines may be lost or inaccessible. [ more ]
morecustomer complaints
TESLARATI
1 week ago
Cars

Tesla revives lawsuit from owners regarding Service and Parts monopoly

Tesla faces lawsuit over repair and parts monopolization. [ more ]
[ Load more ]