"Like this morning, I needed to talk to another department. I found the person that I needed to speak to, clipped it, went to their Zoom Room, and got them right away. Whereas if you send somebody an email, a chat, you call them, where you don't have a quick, direct connection with them," says Danielle Howley, the Business Development Specialist at AnswerFirst.
The rise of product operations didn't happen overnight. It started with changing expectations around what product managers should focus on, then the pandemic created three specific challenges that made dedicated operational support essential.