UX design
fromMedium
1 day agoThe deceptive nature of today's AI conversation design and how to fix it
Conversation design for non-human participants may be outdated and inefficient, raising questions about its effectiveness in user interactions.
1. It's a conversation, not a search engine. The biggest mistake newbies make is treating AI like Google - one question, one answer, done. The magic happens in the back-and-forth. Ask a question. Read the answer. Then push: "Make it shorter ... Give me three alternatives ... That's too formal ... What am I missing?" The best outputs come from the fifth or sixth exchange.
Something I've been noticing a lot lately is that the confidence of AI chatbots is getting in the way of the communication between human and machine. Chatbots spit out false information with such confidence that it conveys the idea that the information is true, even though the chatbot has little to no evidence for it - yet that fact is never communicated.