"In recent years, businesses have made promises to address the scourge of workplace stress. Unfortunately, in the big picture, those efforts don't yet seem to be making much of a difference."
"Thirty percent of people who deal directly with customers, clients, or patients report having fair or poor mental health, compared to 20% of others."
"If you think of your objective as being the sale, then rejection is painful and taxing. But if you think that your job is to offer people help, then...it's their loss."
"To make this mental shift work, there's something people need from their organizations. They need to know the stories of people who have been helped by their work."
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