A recent survey of 1,000 U.S. workers found that 52% felt their company's efforts to be empathetic weren't genuine. That's a big disconnect between what leaders think they're doing and how employees actually feel.
Prioritizing empathy isn't just a nice-to-have- it's essential. It builds mutual respect, improves productivity, and helps keep great employees on board.
Active listening is the first step to being genuinely empathetic. Engage with body language that signals your interest: arms uncrossed, nodding when appropriate, and maintaining eye contact.
Good listeners stay present without rushing to interject. For a manager, this means giving an employee your full attention. Show that you're receptive to what they're saying.
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