When firms invest in employee feedback but fail to act on it, those good intentions can actually lead to more harm than if they never sought input at all.
Turning employee feedback into substantive action is a significant challenge for organizations. It's not just about gathering the data; the real difficulty lies in analyzing it and implementing changes.
Ethan Burris suggests that the feedback-gathering process is relatively easy, while the real challenge is the subsequent analysis and translating that feedback into meaningful organizational changes.
Many organizations overlook the importance of acting on employee feedback, which dilutes trust and engagement. This can negatively impact employee morale and retention.
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