One day, I decided I needed to call everybody. It was during COVID. Maybe it was just because I was sitting at home going, "I wonder what they're up to, what they're thinking, what they're worried about." It turned into this really interesting collection of perspectives because we have employees in 27 countries. You get a view of how they're seeing the economy, their work - what's working for them, what's not working.
Employee turnover surged to unprecedented levels during the Great Resignation, with younger employees showing a higher propensity to consider leaving their roles. Retention is increasingly focused on purpose, progression, and aligned values, rather than solely on salary.