Glossing, a prevalent issue in workplaces, often arises during stressful changes. Employees may choose to suppress emotions, aiming to fly under the radar.
Leena Rinne emphasized that leaders set the tone for workplace culture. When leaders gloss over challenges, employees feel compelled to do the same, perpetuating a culture of fear.
Rinne observed that leaders perpetuating glossing can create a 'perfect storm' for guarded behavior among employees, stifling open communication and problem evaluation.
According to Rinne, if leaders display a lack of emotional transparency, it signals to employees that discussing challenges is not encouraged, thus maintaining the cycle of glossing.
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