The Rise of Personalization in E-commerce: 2024 Consumer Insights | MarTech
Briefly

Consumers overwhelmingly favor personalized experiences. 83% are likely to purchase from a brand's message highlighting products they recently browsed, with affluent and middle-aged consumers showing high engagement rates.
Younger demographics value non-monetary personalized offers like early access to new products and exclusive content, emphasizing a shift towards unique experiences over traditional discounts. Free shipping remains a top motivator for opt-ins, followed by loyalty points and discounts.
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