The economic imbalance between acquisition and retention shows a pressing need for marketers to rethink their strategies, especially as new challenges arise from antitrust cases.
With customer acquisition costing significantly more than retention, companies must shift focus and invest in solutions that nurture existing relationships for enhanced long-term profitability.
The introduction of AI not only simplifies the process of data analysis but also empowers marketers to engage more effectively with existing customers, ensuring higher retention rates.
Even though Google’s potential antitrust changes might disrupt the current marketing landscape, they also present a unique opportunity to innovate retention strategies.
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