Law
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1 day agoA New Year, A New You - Above the Law
Build specific, executable plans and systems—checklists, calendars, and small next actions—and favor action over overthinking to create consistent improvement.
Instead of feeling like you're harassing or bothering clients, the approach is reframed: sending an invoice is an opportunity to showcase the value and work you've delivered. The follow-up isn't about pestering for payment, but about reinforcing the relationship and reminding clients of the progress made on their behalf. Matt explains how training your team to approach these calls with confidence and helpfulness can turn a potentially awkward moment into a positive touchpoint.