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fromTheregister
4 days agoEngineer sabotaged PC then complained when it didn't work
Ewen faced challenges with a fiber-optic device that produced faulty data, leading to a long drive to troubleshoot the issue.
"How can we know what the problem is that customers are having before we send a patrol, so we make sure that whoever we send to support that customer, we get the right person there with the right skills in the shortest possible time to get people back on the road in the shortest possible time," he says.