fromMedium
5 hours agoReliability by design
AI is entering one of the most human domains: healthcare. It helps people track sleep, manage chronic conditions, monitor mental health, and navigate loneliness. It listens, advises, and sometimes comforts. Yet despite these advances, hesitation remains, not because the algorithms are weak, but because the experience does not always feel reliable. In this context, trust is not just an emotional response. It is about system reliability, the confidence that an AI assistant will behave predictably, communicate clearly, and acknowledge uncertainty responsibly.
UX design



