"We know that health care is absolutely drowning in administrative complexity, said Dr. Rowland Illing, chief medical officer for Amazon Web Services. Microsoft Corp., Alphabet Inc.'s Google, Oracle Corp. and various startups are also pouring money into AI tools designed to streamline health care bureaucracy."
"Amazon Connect Health can generate notes from live conversations between doctors and patients; add billing, symptom and procedure codes; and summarize health data from existing medical records. It's also designed to help patients verify their identity to health care providers and schedule and manage appointments."
"While AWS is the world's largest seller of rented computing power, data storage and other services, it has struggled to build tools for office workers. Even as Amazon's cloud unit launched new AI-powered software, it wound down video conferencing and file-sharing products."
Amazon Web Services introduced Amazon Connect Health, an AI-powered solution addressing healthcare's administrative complexity. The tool generates clinical notes from doctor-patient conversations, automatically adds billing and procedure codes, summarizes health records, and facilitates patient identity verification and appointment management. Pricing includes $99 monthly for documentation features and 15 cents per patient verification conversation. This launch represents AWS's expansion into workplace applications, competing with Microsoft, Google, and Oracle in healthcare AI solutions. Amazon Connect Health integrates with Amazon's existing call-center software, which generates approximately $1 billion annually. AWS has previously struggled with office worker tools but found success with Amazon Connect.
Read at www.mercurynews.com
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