#customer-service-automation

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#ai-job-displacement #software-engineering #salesforce #klarna #buy-now-pay-later #ai-agents #consumer-debt
Artificial intelligence
fromFast Company
1 day ago

How AI is starting to reshape the workforce

AI adoption has led to large customer support cuts at Salesforce and reduced junior developer employment, while many firms still plan to retain human agents.
Startup companies
fromFuturism
1 day ago

Company Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Fails

Klarna's reliance on AI agents for customer service failed, prompting rehiring and revealing risks of automating complex human tasks amid rising consumer loan defaults.
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