Artificial intelligence
fromInc
3 days ago23 Ways Executives Are Using AI
Founders integrate AI across operations to improve quality, efficiency, and productivity, reduce busywork, handle content moderation, and enhance customer self-service.
#customer-service-automation
#customer-service-automation
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#ai-agents #enterprise-ai #agentic-ai #large-language-models #chatbots #ai-job-displacement #ai-adoption
fromAlleywatch
1 month agoFlip CX Raises $20M to Expand AI That Automates 90% of Customer Service Calls
As enterprise AI spending surges past $100B annually, a critical divide has emerged: while billions flow into horizontal AI platforms promising to solve everything, enterprises deploying these tools face a harsh reality check when their generalist agents struggle with the complexity of real-world operations. The disconnect is particularly acute in customer service, where voice remains the highest-stakes channel where one wrong answer can cost thousands in revenue or irreparably damage customer relationships.
Artificial intelligence
Artificial intelligence
fromSocial Media Examiner
1 month agoAI Voice Agents: How to Get Started : Social Media Examiner
AI voice agents offer low-cost, scalable customer service—around $0.08–$0.12 per minute—enabling proactive outreach, integrations with business systems, and improved operational efficiency.
fromBusiness Insider
5 months agoA second-time founder graduated from Y Combinator with a new AI financial services startup. Read her pitch deck.
Y Combinator startup Eloquent AI has raised $7.4 million in seed funding to provide AI-fueled customer service in the financial services industry. The startup says its AI product can help with complex, regulated workflows, such as onboarding new customers and unfreezing bank cards. Eloquent was cofounded by Tugce Bulut, who previously cofounded market research startup Streetbees. Bulut left the company two years ago. Last month it went into administration and laid off all staff.
Artificial intelligence
Startup companies
fromFuturism
5 months agoCompany Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Fails
Klarna's reliance on AI agents for customer service failed, prompting rehiring and revealing risks of automating complex human tasks amid rising consumer loan defaults.
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