#customer-service-automation

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#ai-agents #agentic-ai #enterprise-ai #chatbots #large-language-models #ai-job-displacement
#agentic-ai
fromDigiday
2 weeks ago
E-Commerce

Pandora is betting on AI agents to scale service and emotional selling during the peak holiday season

fromIT Pro
2 months ago
Artificial intelligence

Is enterprise agentic ai adoption matching the hype?

Agentic AI will resolve 80% of common customer service issues within four years, cut operational costs by 30%, but adoption faces data and integration challenges.
fromTechzine Global
2 months ago
Artificial intelligence

Genesys and Scaled Cognition make AI agents more reliable

Genesys and Scaled Cognition are creating reliable, governed agentic AI by combining Genesys Cloud with large action models to eliminate hallucinations.
fromDigiday
2 weeks ago
E-Commerce

Pandora is betting on AI agents to scale service and emotional selling during the peak holiday season

more#agentic-ai
#ai-agents
fromFortune
1 month ago
Startup companies

Elias Torres's Agency raises $20 million Series A to chase agentic AI for customer service | Fortune

fromZDNET
3 months ago
Tech industry

Consumer-facing industries - retail, travel, hospitality, and financial services - are the fastest adopters of AI agents

fromFortune
1 month ago
Startup companies

Elias Torres's Agency raises $20 million Series A to chase agentic AI for customer service | Fortune

fromZDNET
3 months ago
Tech industry

Consumer-facing industries - retail, travel, hospitality, and financial services - are the fastest adopters of AI agents

more#ai-agents
#enterprise-ai
more#enterprise-ai
Artificial intelligence
fromIT Pro
3 months ago

Big tech CEOs are fueling the fire of AI confusion

Generative AI hype predicted mass job losses, but automation has caused limited, uneven displacement; many roles like developers, HR, and customer service persist.
#ai-job-displacement
fromBusiness Insider
3 months ago
Artificial intelligence

Sam Altman predicts AI will take customer service jobs first - and speed up a 'historical' rate of job turnover

fromBusiness Insider
3 months ago
Artificial intelligence

Sam Altman predicts AI will take customer service jobs first - and speed up a 'historical' rate of job turnover

more#ai-job-displacement
fromBusiness Insider
4 months ago

A second-time founder graduated from Y Combinator with a new AI financial services startup. Read her pitch deck.

Y Combinator startup Eloquent AI has raised $7.4 million in seed funding to provide AI-fueled customer service in the financial services industry. The startup says its AI product can help with complex, regulated workflows, such as onboarding new customers and unfreezing bank cards. Eloquent was cofounded by Tugce Bulut, who previously cofounded market research startup Streetbees. Bulut left the company two years ago. Last month it went into administration and laid off all staff.
Artificial intelligence
Startup companies
fromFuturism
4 months ago

Company Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Fails

Klarna's reliance on AI agents for customer service failed, prompting rehiring and revealing risks of automating complex human tasks amid rising consumer loan defaults.
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