"AI companies are making their much-anticipated enterprise plays, but the results are wildly inconsistent. Just this week, Deloitte announced it's rolling out Anthropic's Claude to all 500,000 employees. On the very same day, the Australian government forced Deloitte to refund a contract because their AI-generated report was riddled with fake citations. It's a perfect snapshot of where we are: companies racing to adopt AI tools before they've figured out how to use them responsibly."
"On this episode of Equity, Kirsten Korosec, Anthony Ha, and Sean O'Kane dig into the messy reality of AI in the workplace, plus funding news and regulatory drama across tech and transportation. Listen to the full episode to hear more news from the week, including: Zendesk's claim that its new AI agents can handle 80% of customer service tickets autonomously, and what happens in the other 20%"
AI enterprise adoption is accelerating, but real-world results vary widely and can produce serious errors. Deloitte rolled out Anthropic's Claude to 500,000 employees while an Australian government refund followed after an AI-generated report contained fake citations. Companies are rapidly implementing AI tools before establishing robust responsible-use practices. Workplace integration faces messy challenges alongside shifting funding patterns and regulatory scrutiny across tech and transportation. Zendesk claims its AI agents can autonomously handle 80% of customer service tickets, which raises operational and oversight questions about resolving the remaining 20% of cases.
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