"I'm confident that a lot of current customer support that happens over a phone or computer, those people will lose their jobs, and that'll be better done by an AI,"
"Someone told me recently that the historical average is about 50% of jobs significantly change. Maybe they don't totally go away, but significantly change every 75 years on average,"
"My controversial take would be that this is going to be like a punctuated equilibria moment where a lot of that will happen in a short period of time,"
"if we fast forward another five or ten years, what does that look like? Is it more jobs or less? That one I'm uncertain on."
Customer support roles handled by phone or computer are likely to be replaced by AI, causing significant job losses in that sector. Historical averages indicate about 50% of jobs significantly change every seventy-five years, though many roles evolve rather than vanish. AI could compress that historical pace into a brief, intense period, producing rapid turnover that matches historical scale but unfolds faster. Occupations requiring deep human connection, such as nursing, appear less vulnerable to automation. Software developers are currently more productive with AI tools, but the net effect on programming employment over the next five to ten years is uncertain. Analysts remain divided on overall labor outcomes.
Read at Business Insider
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