"There have been some concerning developments in the aforementioned fields over the last two years. Tech companies like Klarna have cut customer service spaces in a bid to automate processes, with attrition bringing worker numbers down as worker replacements are filled by AI. CEO Sebastian Siemiatkowski was highly vocal on the success of this strategy, boasting its AI could do the work of around 700 staff."
"Software developers have also been told repeatedly that they're going to be rendered obsolete by AI coding tools. In the HR space, it's the same situation, with IBM CEO Arvind Krishna having specifically earmarked this area of the business as ripe for automation during the frenzied AI hype in mid-2023. But let's face it: software engineers are still here, HR workers are still here, and customer service workers are still having to contend with the often asinine complaints and requests of consumers."
The specter of AI has loomed over the labor market since the launch of ChatGPT, provoking predictions of mass layoffs that have not materialized. Instead of widespread displacement, automation has produced a slow trickle of job losses concentrated in customer service, HR, accounting, and software development. Some companies like Klarna reduced customer service headcount while claiming AI could replace hundreds of staff. Executives from major firms publicly touted HR and coding as ripe for automation. Despite these moves, engineers, HR personnel, and frontline service workers remain employed, AI coding tools struggle to replace developers, and firms sometimes partially reverse automation decisions.
Read at IT Pro
Unable to calculate read time
Collection
[
|
...
]