As customers' journeys grow more complex and non-linear, I've found that it's no longer enough to simply appear on multiple platforms: The platforms must be interconnected. A true omnichannel strategy allows business leaders to present customers with a unified and consistent experience across multiple channels and touchpoints. HockeyStack's recent B2B research indicates that the number of impressions and touchpoints required to close a deal increased by 9.5% and 19.8%, respectively, from 2023 to 2024.
✅ Define the brand's purpose, values, mission, and story to guide all design and messaging ✅ Include logo rules with spacing, sizing, and dos and don'ts to avoid distortion or misuse ✅ Set a clear color palette with HEX, RGB, and CMYK values for consistent visuals across platforms ✅ Choose fonts for headers, subheads, and body text, and explain how and when to use each ✅ Add tone and voice rules to keep messaging aligned, no matter who is writing or designing
It looks like Apple's team is on a hot streak of brand identity refreshing lately. A month ago, Apple removed the "Plus" iPhone from its portfolio and substituted it with an Air model. A few months prior to that, every major operating system with a numerical identifier was uniformly updated to version 26. The next in line for the branding is the company's streaming TV platform: Apple TV+ is no more, and is being replaced by Apple TV. Why did Apple make the move?
The principle I keep coming back to is consistency. Not because it's flashy, but because it works. In a world of noise and endless choice, people remember the brands that stand for something and show up that way. Chase trends too hard and you train the market not to trust you. Brand equity is built over time-don't destroy it for short-termism. - Cameron Partridge, Invisible Technologies