Mikal Lewis, Executive Leader in Digital Product Management at Whole Foods, highlights that the value of a product hinges on customer experience rather than mere documentation. His approach emphasizes good product hygiene and a compelling value proposition as keys to successful products. He discusses the 'paper cuts versus cockroaches' analogy for product development, suggesting a focus on big-picture objectives. Lewis argues that product managers must ensure their products compete effectively in the marketplace by fostering experiences that resonate with customers, leading to increased returns over time.
While practicing the art of product management, we can lose sight of the big picture in terms of what it is we're really trying to achieve.
The experience that customers feel when they use our products is what truly defines a product's value proposition, not just what's written in product docs.
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