Customers often experience inconsistency when ordering extra ketchup from McDonald's, as individual locations determine their own pricing for condiments, leading to potential charges at some outlets yet free access at others. This system stems from many restaurants being franchise-owned, allowing them to set prices that differ from the corporate standard. Users can check these prices beforehand via the McDonald's app, which aids in understanding charges and limitations, enhancing the ordering experience, especially for those who prefer additional ketchup with their meals.
'A significant proportion of our restaurants are owned by franchisees who set their own prices - some charge for extra sauces if they are not part of a meal option.'
'Depending on the ordering location, app users can see the prices for each condiment, so they know ahead of time if there's a charge.'
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