There's endless focus on keeping customers happy, but little attention is paid to how this impacts employees. The relentless push to please clients often leads to burnout and low morale.
If chasing perfect reviews comes at the expense of employee morale or long-term stability, it's time to rethink the approach.
The idea that one customer could disrupt an entire team's performance didn't sit right with me, highlighting flaws in the traditional business service model.
It's time for a shift - from rigid service norms to a relationship-driven model, where the connection between employees, customers, and leadership is valued.
Collection
[
|
...
]