"Smart leaders understand that creating an environment where employees can speak openly about their experiences is invaluable. Engaging with frontline employees who interact with customers can provide critical insights into the company's operations."
"Building a credible pattern of trust is essential for leaders. It involves mastering the art of communication, which includes knowing how to ask questions and respond to challenges effectively."
Many managers strive to foster an environment where employees feel safe to express their opinions without fear of retribution. However, despite these efforts, employees often remain silent due to anxiety about how their candor will be received. Effective communication and building trust are crucial for leaders to encourage open dialogue. Charles Duhigg, an expert in communication, provides research-backed strategies for leaders to enhance their communication skills and create a culture where employees feel comfortable sharing their thoughts.
Read at Harvard Business Review
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