Many business owners struggle with holding employees accountable due to fears of conflict and damaging relationships. Ironically, while they may hesitate, they often respect their bosses for enforcing standards. This article highlights a franchise group's experience, where direct feedback led to managers appreciating guidance and striving for higher standards. The key insight is that managers' reluctance to confront underperformance stems from personal fears, suggesting that acknowledging these anxieties is critical for fostering a culture of accountability and improving team performance.
The irony of hesitant managers is they want accountability from their employees, yet fear enforcing standards themselves due to concerns about conflict and relationship damage.
Direct feedback from leaders can foster a culture of trust and accountability, where managers feel empowered rather than micromanaged, enhancing overall performance.
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