Five years ago, the New York State Thruway Authority conducted a survey of more than 2,600 drivers to take measure of the customer experience at the service areas lining the 570 miles of road that make up one of the largest toll highways in the country, stretching from the edge of the Bronx up past Buffalo.
#people #social-media #public-health #participants #frustration #business-model #disappearance #customer-experience #union-square #redevelopment
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