Retail sector workers are confronted with harsh behavior from customers during the holiday season. A senior bookseller notes that manners often disappear, and that kindness is crucial.
Cynthia Russo, a longtime Bloomingdale's employee, addresses the need for patience among shoppers, advocating kindness and setting boundaries against verbal abuse, emphasizing a fresh start in interactions.
Veteran service workers recommend recognizing emotional fatigue, suggesting that brief breaks or exercise can help manage stress during the high-pressure holiday work environment.
The Retail, Wholesale, and Department Store Union urges the public to show compassion and self-control during the peak holiday rush, acknowledging the difficult work conditions for employees.
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