Customer satisfaction is prioritized in contact centers; hiring competent support agents is essential. A pre-hiring assessment helps identify the right candidates and reduce turnover.
The pre-hiring assessment identifies key traits for success in call centers, such as communication skills, problem-solving abilities, and empathy, essential for long-term success.
With burnout rates in call centers between 30%-45%, building an effective team starts with a solid hiring process, emphasizing the need for comprehensive assessments.
Assessing remote readiness is crucial for candidates who may work from home. Ensuring they have the right internet connection is a fundamental step.
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