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Business
fromwww.mercurynews.com
1 week ago

Zoom jumps after results offer bright sign for new products

Zoom's fiscal Q3 revenue rose 4.4% to $1.23 billion with adjusted EPS $1.52, driven by AI adoption and expanded enterprise and contact-center product momentum.
Business
from24/7 Wall St.
1 week ago

Live: Complete Coverage of Zoom's Q3 Earnings

Zoom expects modest mid-single-digit revenue growth and sustained margins while focusing on AI monetization, Contact Center expansion, and durable enterprise demand.
Artificial intelligence
fromTechzine Global
2 weeks ago

Five9 introduces AI suite for contact centers

Five9's AI enhancements unify contact center systems, enabling routing, quality management, analytics, and adaptive engagement to scale personalized, efficient customer interactions.
Business
fromAmazon Web Services
2 weeks ago

Enable agent to agent calling as a third-party (3P) application in Amazon Connect agent workspace | Amazon Web Services

Direct agent-to-agent calling in contact centers improves productivity, streamlines problem resolution, and enhances internal communication for transfers, supervisor requests, and cross-team collaboration.
Business
fromChannelPro
2 months ago

RingCentral expands contact center capabilities with CommunityWFM acquisition

RingCentral acquired CommunityWFM to integrate AI-driven workforce management into RingCX, enhancing scheduling, forecasting, agent tools, and operational efficiency.
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