DevOpsfromTechzine Global2 months agoAvaya soon to serve only larger customers for cloud-based contact centersAvaya is refocusing on larger customers with a minimum requirement of 200 agent seats for its cloud contact center services.
fromTechRepublic4 months agoMiscellaneousThe Complete 13-Point Contact Center Pre-Hiring AssessmentPre-hiring assessments are crucial for identifying ideal candidates in contact centers to combat high burnout and turnover rates.