#quality-management

#quality-management

Hospitals, airlines and drug manufacturers are subject to oversight by external regulators, to ensure that consumers receive safe and high-quality services and products. In science too, regulators check that products from equipment manufacturers and reagent suppliers are fit for purpose. When I oversaw laboratories that used genetically modified organisms, the labs needed external certification to show that they had safe handling and storage processes. There's nothing like knowing that an inspector could show up unannounced to focus people on safety standards.