A McDonald's manager warned Uber Eats drivers about the need for English proficiency, stating, "You can't walk up to the front counter with your phone and point at your phone and tell the staff: Where is this?" This reflects the tension between restaurant expectations and delivery drivers' autonomy.
James Farrar of the Worker Info Exchange commented, "McDonald's are micromanaging the delivery workers... but then hide behind the Uber platform to avoid responsibility." This suggests the need for scrutiny over gig economy practices.
Neil Moore from Unite union stated, "Unite is increasingly concerned by the exploitative employment model used by fast food delivery companies." This highlights ongoing issues surrounding worker treatment within the gig economy.
The McDonald's manager indicated that communications have improved, yet mentioned 'some naughty boys and girls we need to talk about today,' pointing towards lingering issues in driver behavior and restaurant relations.
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