I started in manufacturing, working on paper plants - my job was to understand the process of making paper, paper towels, and bath tissue, and find opportunities to improve or create new products. The process would start with understanding consumers and what they were using paper towels for, turning that into lab bench scale inventions, and then building the systems and processes to launch it. It was essentially product management but from a very different perspective.
I ended up 'following' my passion, but also following the data to consumer research and marketing analytics. That's where I spent a lot of the rest of my career at P&G - building tools and capabilities for P&G employees to better understand consumers, behavior, analytical methods, etc. I fell in love with the science of product management.
I leverage lessons learned from failures to ensure future success by focusing product development strategies on how customers define their problem space. Postmortems help build a resilient work culture.
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