Organizations tend to intervene when bosses are consistently abusive, but are more tolerant of leaders whose abusive behavior only shows through from time to time.
We've shown that intermittent bad behavior can actually be more toxic for organizations, affecting not just directly impacted staff but also those around them.
While you might expect that a consistently abusive supervisor would be the worst thing for employee morale, this study found that it is not necessarily the case.
Bosses trying to offset previous bad behaviour with 'ethical' management can erode employee confidence, highlighting how unpredictability in management styles can lead to distress.
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