In a post on Threads, Mosseri addressed the issue that has been plaguing the social platforms over the past several days, adding that the mistakes it's found so far were due to content reviewers - people, not automated systems - "making calls without being provided the context on how conversations played out, which was a miss."
This explanation doesn't seem to fully account for the range of issues that users were experiencing, as some found their accounts erroneously labeled some accounts as belonging to a user under the age of 13, then disabled.
Social media strategist Matt Navarra also pointed out that, in addition to having moderation problems himself, some users were seeing their follower growth rate and engagement "falling off a cliff."
Instead of getting between 100 and 1K likes on his posts, that dropped to 0-20 within 24 hours. Users are experiencing significant engagement drops.
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