Resilience begins the moment you decide you will move on in response to an unexpected situation. Decision is the first step of resilience.
Four factors contribute to effective decision-making: experience, observation, imagination, and confidence to act. Leaders begin with skills and knowledge about decision-making.
When the unexpected occurs, they call on what they know about the situation. But they also bring knowledge gained through previous decisions.
The loss of Terry's skills is different. His skills are specialized and unique among the team members—and necessary, making the decision-making process more critical.
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