Bob's experience highlights how tech support in the 1990s often involved personal, on-the-spot assistance instead of structured troubleshooting like today.
In his role, Bob learned the Internet connection issues at his company were frequent, revealing a reliance on minimal understanding of technology to resolve problems.
With no trouble tickets in place, Bob's support came from an urgency created through loudspeaker announcements, showing the informal structures of tech support at the time.
Bob’s method of resetting the internet for his boss became routine, demonstrating how basic knowledge and quick fixes were often the norm in early tech support.
Collection
[
|
...
]