#tech-support

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#problem-solving

Tech support world record? 8.5 seconds from seeing to fixing

Tech support often requires simple solutions to resolve complex problems quickly.

To patch this server, I need to get someone drunk

Creative problem-solving can help navigate conflicting workplace directives.
Building relationships with colleagues can lead to innovative solutions in challenging environments.

Techie fluked a fix and his abusive boss embraced him for it

Good tech support is essential due to the unpredictable nature of digital technology, especially in high-stakes environments.

Tech support world record? 8.5 seconds from seeing to fixing

Tech support often requires simple solutions to resolve complex problems quickly.

To patch this server, I need to get someone drunk

Creative problem-solving can help navigate conflicting workplace directives.
Building relationships with colleagues can lead to innovative solutions in challenging environments.

Techie fluked a fix and his abusive boss embraced him for it

Good tech support is essential due to the unpredictable nature of digital technology, especially in high-stakes environments.
moreproblem-solving
#user-experience

Apple Watch owners frustrated by Verizon activation glitches - here's why

Many Apple Watch users face activation issues with Verizon, especially for watches not purchased directly from the carrier.

Chrome crashed and you lost all of your tabs? Here's how to get them back

Chrome crash can lead to losing important tabs, emphasizing the importance of using tab groups for better organization and retrieval.

OS/2 expert channeled a higher power to dispel doom loop

Understanding OS/2 system behavior is crucial for troubleshooting persistent issues.
Configuration file adjustments can resolve loops caused by system defaults.

Apple Watch owners frustrated by Verizon activation glitches - here's why

Many Apple Watch users face activation issues with Verizon, especially for watches not purchased directly from the carrier.

Chrome crashed and you lost all of your tabs? Here's how to get them back

Chrome crash can lead to losing important tabs, emphasizing the importance of using tab groups for better organization and retrieval.

OS/2 expert channeled a higher power to dispel doom loop

Understanding OS/2 system behavior is crucial for troubleshooting persistent issues.
Configuration file adjustments can resolve loops caused by system defaults.
moreuser-experience

Backup failed but the boss didn't mind -his kid caused it

Ray's dual internet connections provided failover but were compromised by an external DDoS attack.

No, I can't help. This is the wrong helpdesk

Miscommunication and time zone ignorance in tech support roles can lead to frustrating experiences, especially when management fails to take corrective action.
#cybersecurity

Watch out for phishing schemes, malicious actors in wake of CrowdStrike-linked global tech outage | CBC News

Beware of phishing schemes posing as tech specialists in the aftermath of the global tech outage.

Home for the holidays? Show relatives you care with some tech support

During holiday visits, tech-savvy family members should educate relatives about tech maintenance and security, especially with the rise of AI-driven scams.

Watch out for phishing schemes, malicious actors in wake of CrowdStrike-linked global tech outage | CBC News

Beware of phishing schemes posing as tech specialists in the aftermath of the global tech outage.

Home for the holidays? Show relatives you care with some tech support

During holiday visits, tech-savvy family members should educate relatives about tech maintenance and security, especially with the rise of AI-driven scams.
morecybersecurity
#gog

GOG's new preservation program intends to keep classic games playable 'forever'

GOG has launched a preservation program to maintain older games' compatibility with future systems.

GOG's preservation program lets you keep playing games after they're delisted

GOG's Preservation Program guarantees support for delisted games, maintaining compatibility and providing a seamless gaming experience for players.

GOG is launching a new preservation program, and it looks like good news for PC folks who love playing classics without having to mess around

GOG launches a preservation program to ensure classic games run on modern hardware.

GOG's new preservation program intends to keep classic games playable 'forever'

GOG has launched a preservation program to maintain older games' compatibility with future systems.

GOG's preservation program lets you keep playing games after they're delisted

GOG's Preservation Program guarantees support for delisted games, maintaining compatibility and providing a seamless gaming experience for players.

GOG is launching a new preservation program, and it looks like good news for PC folks who love playing classics without having to mess around

GOG launches a preservation program to ensure classic games run on modern hardware.
moregog

Boss couldn't learn how to use a browser after a year

Tech support in the 1990s relied on informal communication and quick fixes rather than structured approaches.

QNAP NAS users locked out after firmware update snafu

The recent QTS firmware update has rendered many QNAP NAS users unable to access their devices, causing widespread frustration and confusion.

Network engineer's great escape in the dead of night

Erik's oversight in leaving keys behind led to a significant operational issue during a late-night tech support task.

'For support, contact me' sign responded to after 20 years

Tech support often goes unrecognized despite being essential to operational success.
#user-error

People Are Sharing The Most "Elementary" Things They Had To Explain To An Adult

Tech support often reveals surprising gaps in basic tech knowledge among users, leading to confusion and frustration for both parties.

Hardware works better when you don't stab it all day

Improper usage of technology can lead to hardware failures, regardless of thorough prior testing.

People Are Sharing The Most "Elementary" Things They Had To Explain To An Adult

Tech support often reveals surprising gaps in basic tech knowledge among users, leading to confusion and frustration for both parties.

Hardware works better when you don't stab it all day

Improper usage of technology can lead to hardware failures, regardless of thorough prior testing.
moreuser-error
#database-management

Relocation is a complete success - until the last minute

David's story emphasizes the critical importance of redundancy in tech support and system operations.

The sad tale of the Alpha massacre

Gandalf and his team encountered humorous yet instructive tech support challenges while ensuring proper QA tool utilization for software testing.

Relocation is a complete success - until the last minute

David's story emphasizes the critical importance of redundancy in tech support and system operations.

The sad tale of the Alpha massacre

Gandalf and his team encountered humorous yet instructive tech support challenges while ensuring proper QA tool utilization for software testing.
moredatabase-management
#software-issues

Did your Apple Notes vanish from your iPhone? Here's how to find them

Many iPhone users are experiencing issues with disappearing Apple Notes after accepting iCloud terms, but there are solutions to recover them.

Adobe couldn't fix issue in two weeks. Techie took 5 minutes

A simple restart can often resolve complex software issues, demonstrating the importance of basic troubleshooting steps.

Did your Apple Notes vanish from your iPhone? Here's how to find them

Many iPhone users are experiencing issues with disappearing Apple Notes after accepting iCloud terms, but there are solutions to recover them.

Adobe couldn't fix issue in two weeks. Techie took 5 minutes

A simple restart can often resolve complex software issues, demonstrating the importance of basic troubleshooting steps.
moresoftware-issues
from Bloomberg
1 month ago

Bloomberg

Unusual activity detection protects user security by verifying human access to the site.
#apple

Apple halts iPadOS 18 update for M4 iPad Pro after bricking reports

Apple has paused iPadOS 18 rollout for M4 iPad Pro due to bricking issues affecting some devices.

Why is Safari crashing? Users complain Apple's browser stops working

Safari is experiencing widespread issues with random crashes, frustrating users globally.

If your iPhone alarm has gone quiet, Apple says it's working on a fix

Apple is working on a fix for iPhone alarms triggering silently.

Rice is not included in Apple's official guidance for a wet phone

Apple advises against using rice for drying wet iPhones
Apple recommends specific steps for drying wet iPhones without rice

Apple halts iPadOS 18 update for M4 iPad Pro after bricking reports

Apple has paused iPadOS 18 rollout for M4 iPad Pro due to bricking issues affecting some devices.

Why is Safari crashing? Users complain Apple's browser stops working

Safari is experiencing widespread issues with random crashes, frustrating users globally.

If your iPhone alarm has gone quiet, Apple says it's working on a fix

Apple is working on a fix for iPhone alarms triggering silently.

Rice is not included in Apple's official guidance for a wet phone

Apple advises against using rice for drying wet iPhones
Apple recommends specific steps for drying wet iPhones without rice
moreapple
#1980s-technology

Coding whiz had another talent: inappropriate insults

Nate's tech support tale illustrates the importance of user preferences and camaraderie in tech environments, even in government agencies.

Hide the keyboard. It's the only way to save this software

Mysterious software crashes in an industrial setting can have unconventional causes, often requiring creative problem-solving beyond standard troubleshooting.

Coding whiz had another talent: inappropriate insults

Nate's tech support tale illustrates the importance of user preferences and camaraderie in tech environments, even in government agencies.

Hide the keyboard. It's the only way to save this software

Mysterious software crashes in an industrial setting can have unconventional causes, often requiring creative problem-solving beyond standard troubleshooting.
more1980s-technology

Your computer's not working? Sure, I can fix that problem

Bill faced accusations from a customer who refused to pay for software due to their own mismanagement rather than a failure of the product.
#client-relations

Yes, your network is down. We crashed it as punishment

Customer reluctance to pay invoices can lead to urgent tech support situations, revealing deeper issues within client relationships.

You're not leaving until this printer is working

Tom's job in an African nation was complicated by a communication issue that led to travel restrictions and unexpected challenges.

Yes, your network is down. We crashed it as punishment

Customer reluctance to pay invoices can lead to urgent tech support situations, revealing deeper issues within client relationships.

You're not leaving until this printer is working

Tom's job in an African nation was complicated by a communication issue that led to travel restrictions and unexpected challenges.
moreclient-relations

Compression? What's that? Also, why is the network so slow?

Vivien's attempt to share office relocation options via email caused a network crash due to uncompressed BMP image files.

Fisker's bankruptcy plans approved on $2.5M tech support deal

Fisker has received bankruptcy court approval to sell its remaining EV inventory, securing tech support for current owners through American Lease.

Samsung's latest software update may be bricking older phones

Older Samsung Galaxy updates may brick devices, particularly Galaxy S10 and Note 10 models.
Affected users can perform a factory reset, but risk losing unsaved data.
Delay downloading updates on older devices until more information is provided from Samsung.

Verizon Mobile Users Report Outages Across the U.S.

Verizon experienced a significant service outage affecting thousands of users across major U.S. cities on Monday morning.
#remote-work

HP's new remote support service can even resurrect unbootable PCs

HP's new remote diagnostics service enables technicians to fix unbootable PCs remotely, improving support for remote workers.

8 Remote Jobs You Can Do From Your Phone

More people prefer remote work post-pandemic, facilitated by apps like Slack and Discord.

HP's new remote support service can even resurrect unbootable PCs

HP's new remote diagnostics service enables technicians to fix unbootable PCs remotely, improving support for remote workers.

8 Remote Jobs You Can Do From Your Phone

More people prefer remote work post-pandemic, facilitated by apps like Slack and Discord.
moreremote-work

Help desk chap abused priveliges to run a prank

Mischief can arise in tech support roles, highlighting the humorous side of remote assistance.

On Call's Greatest Hits, as voted by you

The On-Call column reveals humorous and frustrating tech support stories that highlight user misconceptions and administrative blunders in tech environments.

Thank you, Reg Readers: On Call has turned 500!

The On-Call column celebrates the diverse and humorous tech support stories shared by readers, creating a richer community for IT professionals.

A nice cup of tea rewired the datacenter

Electrical faults from improper upgrades caused tech failures, exemplifying the importance of quality in electrical infrastructure for computer systems.

This Offer Has Saved My Kids' (And My) Devices So Many Times

Managing devices is crucial for parents as children often misuse electronics; services like Verizon Mobile Protect are essential for peace of mind.

5 steps to repair Microsoft Office

Repairing Office apps can often resolve common issues with ease.
The most extreme repair method consists of a cleanup tool followed by a clean installation.

Abused screwdriver skewered a server

Readers can find solace in sharing tech support horror stories, like Mel's experience with upgrading an old NEC machine.

Software support chap survived breaking his customer

Tech support may need to deal with technically challenged clients; backups are crucial
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