In this week's On Call, a reader named Finn shares a story about managing an inexperienced young man hired through a family connection. Initially perceived as a charity case, the young man demonstrated profound expertise in Linux, surprising Finn and his team. When called upon to assist a customer with Linux support, he proved invaluable, leaving the client satisfied. Finn's experience highlights how potential talent can emerge from unlikely circumstances, transforming perceptions and delivering significant value.
Nobody knew why he had been hired. Was it to make tea? We thought he was a clear charity case.
He had used the time in his bedroom to become a Linux guru.
We had two guys who hosted with us booked in for a three-hour session on how to streamline their setup and we had promised to answer their questions about Linux.
The customer went away happy and impressed.
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