"In the first hundred days I was here, I travelled the whole world. The whole world. I met every single person that works for this company in person, and shook their hand."
"It's not a perfunctory exercise to greet somebody. They have to know you're in the room and you have to let them know that you care."
"Yes, it does. The first handshake is incredibly important... find the decision-maker and shake his hand, but be the last one to let go."
"Five years later, ServiceNow has 26,000 employees, revenues of $2.8 billion per quarter and a market cap of more than $195 billion."
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