Olive Garden's Response to a Customer Complaint Is the 1 Thing No Company Should Ever Do
Briefly

from Inc3 months ago
Companies often prioritize their online reputation over customer service, leading people to voice concerns on platforms like TikTok or YouTube. This was evident with Olive Garden's recent incident.
Inchttps://www.inc.com/jason-aten/olive-gardens-response-to-a-customer-complaint-is-the-1-thing-no-company-should-ever-do/91035044
When a customer on TikTok highlighted letters on their Olive Garden breadstick, the restaurant responded the next day, asking for more information and showing concern.
Inchttps://www.inc.com/jason-aten/olive-gardens-response-to-a-customer-complaint-is-the-1-thing-no-company-should-ever-do/91035044
After reaching out as requested, the customer received a $100 gift card from Olive Garden as compensation. However, the broader customer base also deserves clarity on the issue.
Inchttps://www.inc.com/jason-aten/olive-gardens-response-to-a-customer-complaint-is-the-1-thing-no-company-should-ever-do/91035044
Olive Garden's response raises questions about the importance of transparency. If they're truly "concerned," should they not explain to other customers as well?
Inchttps://www.inc.com/jason-aten/olive-gardens-response-to-a-customer-complaint-is-the-1-thing-no-company-should-ever-do/91035044
Read at Inc
#customer-service #social-media #corporate-communication #consumer-complaints #brand-reputation
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